Frequently Asked Questions

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Company FAQs

How is my data handled when ordering from your website?

Our Privacy Statement

This is our privacy statement. Please read it carefully.

Astrosyn Privacy Policy
This privacy policy sets out how Astrosyn International Technology Ltd uses and protects any information that you give to Astrosyn International Technology Ltd when you use this website.

Astrosyn International Technology Ltd is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, you are assured that it will only be used in accordance with this privacy statement. Astrosyn International Technology Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2010.

What we collect
We may collect the following information:

•    Name, job title and contact information including email address
•    demographic information such as postcode, preferences and interests
•    other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

•    Internal record keeping
•    We may use the information to improve our products, services and website
•    We may need to contact you by email, phone, fax or mail with regard to your order

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.  Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

•    whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
•    if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@astrosyn.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Astrosyn International Technology Ltd, The Old Courthouse, New Rd Ave, Chatham, Kent ME4 6BE, England. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Astrosyn Copyright Notice
This website and its content is copyright of Astrosyn International Technology Ltd – © Astrosyn International Technology Ltd., 2010. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

•    you may print or download extracts for your personal and non-commercial use only
•    you may copy the content to individual third parties for their personal use, but only if you acknowledge this website as the source of the material

You may not, except with our express written permission, distribute, transmit, store, or commercially exploit the content in any other website or other form of electronic retrieval system.

How long does delivery of online orders take?

Delivery and Taxes

All prices shown include UK mainland carriage charges, but exclude VAT or any other taxes that may be applicable in your country. Carriage charges for many countries and areas outside of the UK mainland are shown in the table above. For all other international destinations, please contact us. VAT at the UK rate ruling at the point of order placement will be added to the amount charged at checkout.
We aim to ship your order within 1 to 3 working days using the parcel delivery services shown above. If you wish you can leave special delivery instructions when you go through the checkout process. If you do not leave any special instructions and you are out when the courier arrives they will leave a card for you to contact them. Some small orders may be shipped using Royal Mail.

Our target of 1-3 day dispatch reflects our normal stocking levels. This is subject to stock availability and there may be occasions where demand on certain products outstrips supply. If we expect to be unable to deliver within 14 days we will advise you within the first 7 days of placing your order, with the option to cancel your order, or select an alternative product.

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to delivery and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.

What if I need to return a product ordered online?

Returns/Refund Policy

Goods ordered in error, surplus to requirements, or unsuitable may be returned to us within 14 days of receipt on condition that they have not been used or fitted and they are undamaged in the original packaging. You will only be refunded your delivery cost if the return is as a result of our error (e.g. a faulty product, or incorrect shipment). If we agree to provide you with a refund, we will credit your credit/debit card account within 30 days of receipt of the returned product. Goods ordered in error, surplus to requirements or unsuitable will be subject to a 15% handling charge.
You may cancel your order at any time prior to the order being dispatched. Please contact us to check whether the goods have already been shipped.
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.

How secure is ordering online from your website?

Payment and Credit Card Security

We do not store credit card details nor do we share customer details with any 3rd parties

Payment Options:

  1. Secure online payment by credit or debit card through NETBANX
    MasterCard JCB Maestro Solo Visa Visa Electron RBS WorldPay
  2. . Secure online payment by credit or debit card through PayPal
    PayPal
  3. By cheque in British Pounds drawn on a UK bank. Please note we cannot accept cheques in any other currency or drawn on a non-UK bank. When paying by cheque, orders will be shipped when funds are cleared. Send a cheque made payable to:-Astrosyn International Technology Ltd, The Old Courthouse, New Rd Ave, Chatham, Kent ME4 6BE, England. Please remember to write your order number on the back.
What are your delivery charges?

Freight and Handling Charges

Freight and Handling Charges

United Kingdom (Mainland) (Next Working Day) £5.00
Republic of Ireland (1 or 2 Working Days) £28.00
Belgium, France, Germany, Luxembourg, Netherlands (2 Working Days) £16.00
Austria, Denmark (3 Days) £17.00
Czech Republic, Italy, Slovakia, Spain (3-4 Days) £18.00
Croatia, Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia (4-5 Days) £18.00
Latvia, Lithuania, Bulgaria, Romania (4-6 Days) £26.00


Delivery and Taxes

All prices shown include UK mainland carriage charges, but exclude VAT or any other taxes that may be applicable in your country. Carriage charges for many countries and areas outside of the UK mainland are shown in the table above. For all other international destinations, please contact us. VAT at the UK rate ruling at the point of order placement will be added to the amount charged at checkout.
We aim to ship your order within 1 to 3 working days using the parcel delivery services shown above. If you wish you can leave special delivery instructions when you go through the checkout process. If you do not leave any special instructions and you are out when the courier arrives they will leave a card for you to contact them. Some small orders may be shipped using Royal Mail.

Our target of 1-3 day dispatch reflects our normal stocking levels. This is subject to stock availability and there may be occasions where demand on certain products outstrips supply. If we expect to be unable to deliver within 14 days we will advise you within the first 7 days of placing your order, with the option to cancel your order, or select an alternative product.

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to delivery and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.

Product FAQs

Hybrid Stepper Motors FAQs

Q: How can I work out which stepper motor I need?
A: If you are new to these products we suggest that you start by reading our technical guides to stepper motors and stepper motor drives. These may be downloaded through the Technical section of this website. With this overview you will then need to review the motor and drive product ranges, e.g., the holding torque, drive voltage and current, size and mass of motor etc.

Q: Do you offer customised motors?
A: Yes, we can supply stepper motors with a very wide range of custom options, including special shafts, flanges, bearings, seals, wiring, connectors and accessories such as gearboxes and encoders. We would be pleased to quote for your specific requirement.

Q: Do you offer equivalent models to other stepper motor brands?
A: Yes, our range is very comprehensive and we can offer stepper motors to the same specification as virtually any other brand.

Q: Are the products compliant with the RoHS Directive?
A: Our materials and manufacturing processes were converted to RoHS-compliance several years ago. All of our current products are fully RoHS-compliant.

Q: Are your stepper motors suitable for worldwide use?
A: Yes.

Q: Do you accept credit card payment for goods?
A: Yes, payment can be made using Mastercard or Visa. We cannot process American Express or any other card type.

Q: What are your lead times?
A: For small-medium quantities, most standard products are available ex-stock or within 1-3 days. Custom designs and large quantities obviously take longer, but we generally set up a call-off schedule to ensure that a steady supply can be guaranteed.

Battery Chargers FAQs

Q: How can I work out which battery charger I need?
A: You will need to know the battery type, number of cells, voltage and Amp-hour capacity. This information will allow you to select the relevant charger model range for your battery. The maximum charging currents are shown for each product, which will allow you to estimate the charging time. Guidance on charging techniques can be found in our technical advice section. The final choice is really an economic one – faster chargers tend to be more expensive than slower ones!

Q: Are your products suitable for worldwide use?
A: The majority of our products are available in 230V and 115V versions, and there are some that will automatically select the correct input voltage. We fit suitable plugs and housings for UK and European applications. Please contact us for other parts of the world.

Q: Are the products compliant with EU safety standards and directives?
A: Our products are manufactured in Astrosyn’s ISO 9001:2008 accredited facility and we apply a self-certification procedure, maintaining product technical files. We apply all relevant European Directives to our designs, and where appropriate, carry out EMC testing in independent laboratories. All of our electronics products are CE marked.

Q: Are the products compliant with the RoHS Directive?
A: Our materials and manufacturing processes were converted to RoHS-compliance several years ago. All of our current products are fully RoHS-compliant.

Q: Do you accept credit card payment for goods?
A: Yes, payment can be made using Mastercard or Visa. We cannot process American Express or any other card type.

Q: What are your lead times?
A: For small quantities, most standard products are available ex-stock or within 1-3 days. Custom designs and large quantities obviously take longer, but we generally set up a call-off schedule to ensure that a steady supply can be guaranteed.

Electronics Enclosures FAQs

Q: Do you offer HSK in other lengths?
A: No, it is only available in lengths of 160mm or 220mm.

Q: Are there any other types of finish or coating?
A: No, all HSK is supplied black anodised.

Q: Do you accept credit card payment for goods?
A: Yes, payment can be made using Mastercard or Visa. We cannot process American Express or any other card type.

Q: What are your lead times?
A: For small-medium quantities, heatsink products are available from our stocks.

Eprom Erasers FAQs

Q: Can you still supply other Lawtronics Eprom Erasers such as the ME15, ME30, ME90 or ME200?
A: No, the older models are no longer manufactured, but we can still supply new UV lamps for those models.

Q: Are your Eprom Erasers suitable for worldwide use?
A: No, they are designed for operation from a 230V supply. We supply the ME5E with a suitable moulded mains cable for UK or European applications.

Q: Are the products compliant with EU safety standards and directives?
A: Our products are manufactured in Astrosyn’s ISO 9001:2008 accredited facility and we apply a self-certification procedure, maintaining product technical files. We apply all relevant European Directives to our designs, and where appropriate, carry out EMC testing in independent laboratories. All of our electronics products are CE marked.

Q: Are the products compliant with the RoHS Directive?
A: Our materials and manufacturing processes were converted to RoHS-compliance several years ago. All of our current products are fully RoHS-compliant.

Q: Do you accept credit card payment for goods?
A: Yes, payment can be made using Mastercard or Visa. We cannot process American Express or any other card type.

Q: What are your lead times?
A: For small-medium quantities, Eprom erasers are available from our stocks.

Industrial DC Motors FAQs

Q: Do you offer customised DC motors?
A: Yes, although derived from well established standard designs, a very high proportion of our industrial DC motors are customised to match a specific application. This very wide range of custom options, includes special shafts, protection ratings, mountings, flanges, bearings, seals, wiring, connectors and accessories such as gearboxes and encoders. We would be pleased to quote for your specific requirement.

Q: Do you offer submersible DC motors?
A: Yes, we have a number of models specifically designed for marine and boating applications. Please contact us regarding your requirements.

Q: Are your industrial DC motors suitable for worldwide use?
A: Yes.

Q: Do you accept credit card payment for goods?
A: Yes, payment can be made using Mastercard or Visa. We cannot process American Express or any other card type.

Q: What are your lead times?
A: Small quantities of most standard products are available within 1-3 weeks. Custom designs and large quantities obviously take longer, but we generally set up a call-off schedule to ensure that a steady supply can be guaranteed.

Miscellaneous Motors FAQs

Q: Does Astrosyn supply other motors that are not shown on this website?
A: Yes, we supply an extensive range of motors to many different market sectors world-wide. Please contact us if you require information on motor types that are not featured on this site.

Q: Do you offer customised motors?
A: Yes, we can supply motors with a very wide range of custom options, including special shafts, flanges, bearings, seals, wiring, connectors and accessories such as gearboxes and encoders. We would be pleased to quote for your specific requirement.

Q: Are your stepper motors suitable for worldwide use?
A: Yes.

Q: Do you accept credit card payment for goods?
A: Yes, payment can be made using Mastercard or Visa. We cannot process American Express or any other card type.

Q: What are your lead times?
A: For small-medium quantities, most standard products are available ex-stock or within 1-3 days. Custom designs and large quantities obviously take longer, but we generally set up a call-off schedule to ensure that a steady supply can be guaranteed.

Motor Accessories FAQs

Q: Can Astrosyn supply motors fitted with gearboxes and/or encoders?
A: Yes, the choices are extensive, so please contact us if you require information on motor types fitted with these accessories.

Q: Do you accept credit card payment for goods?
A: Yes, payment can be made using Mastercard or Visa. We cannot process American Express or any other card type.

Q: What are your lead times?
A: For small-medium quantities, most standard products are available ex-stock or within 1-3 days.

PM Stepper Motors FAQs

Q: Does Astrosyn sell PM steppers online?
A: No. This is because most PM stepper applications are customised to match the motor to a specific duty. Our preference is to work with our customers by trialling samples in a pre-production environment before agreeing a final PM stepper motor specification.

Q: Do you offer customised PM stepper motors?
A: Yes, we can supply PM stepper motors with a very wide range of custom options, including special shafts, flanges, wiring, connectors and accessories such as gearboxes. We would be pleased to quote for your specific requirement.

Q: Are the products compliant with the RoHS Directive?
A: Our materials and manufacturing processes were converted to RoHS-compliance several years ago. All of our current products are fully RoHS-compliant.

Q: Are your PM stepper motors suitable for worldwide use?
A: Yes.

Q: Do you accept credit card payment for goods?
A: Yes, payment can be made using Mastercard or Visa. We cannot process American Express or any other card type.

Q: What are your lead times?
A: Samples of standard products are normally available ex-stock or within 1-3 days. Custom designs and large quantities obviously take longer, but we generally set up a call-off schedule to ensure that a steady supply can be guaranteed.

Power Adaptors FAQs

Q: How can I work out which power adaptor I need?
A: You will need to know:- input voltage, required output voltage, output current, ac/dc and regulated/unregulated. This will allow you to select the relevant model range from the VA ratings of our power adaptors. Once you have this information, please contact us for a quotation for your specific requirements.

Q: Are your products suitable for worldwide use?
A: The majority of our products are available in 230V and 115V versions, and there are some that will automatically select the correct input voltage. We fit suitable plugs and housings for UK and European applications. Please contact us for other parts of the world.

Q: Are the products compliant with EU safety standards and directives?
A: Our products are manufactured in Astrosyn’s ISO 9001:2008 accredited facility and we apply a self-certification procedure, maintaining product technical files. We apply all relevant European Directives to our designs, and where appropriate, carry out EMC testing in independent laboratories. All of our electronics products are CE marked.

Q: Are the products compliant with the RoHS Directive?
A: Our materials and manufacturing processes were converted to RoHS-compliance several years ago. All of our current products are fully RoHS-compliant.

Q: Do you accept credit card payment for goods?
A: Yes, payment can be made using Mastercard or Visa. We cannot process American Express or any other card type.

Q: What are your lead times?
A: For small quantities, most standard products are available within 1-2 weeks. Custom designs and large quantities obviously take longer, but we generally set up a call-off schedule to ensure that a steady supply can be guaranteed.

Special AC Motors FAQs

Q: Can Astrosyn supply form/fit/function replacements for military specification AC motors?
A: Yes, this is a speciality of ours and we have wide experience of providing this service, especially for naval projects on a world-wide basis.

Q: Can Astrosyn repair and refurbish AC motors originally made by other manufacturers?
A: In general, yes, and we have undertaken this work over many years, in particular for RN and ex-RN naval vessels.

Q: Do you offer customised motors?
A: Yes, although sharing a common defence-standard heritage, all of our special AC motors are custom built. As such, there is an almost unlimited range of custom options, including shock ratings, IP ratings, magnetic and N&V performance, balancing planes, special shafts, flanges, wiring, connectors and accessories such as gearboxes and brakes. We would be pleased to quote for your specific requirement.

Q: Do you offer submersible AC motors?
A: Yes, we can supply special AC motors for submersible operation, e.g., oil platforms, deep wells, sewage and dredging applications. Our designs include surface cooled and forced cooled models, which cover all combinations of continuous and intermittent duty and wet or dry running at maximum power levels. Please contact us regarding your requirements.

Q: What are your lead times?
A: The nature of these products is such that they are only manufactured against orders. The lead times are generally in the order of months, including approval of engineering drawings, procurement of long lead-time items such as castings, precision machining and assembly times, and comprehensive in-house testing.

Special DC Motors FAQs

Q: Can Astrosyn supply form/fit/function replacements for military specification DC motors?
A: Yes, although the economic viability of these replacement DC motors is dependent on the quantities involved. Please contact us for further information.

Q: Can Astrosyn repair and refurbish DC motors originally made by other manufacturers?
A: In general, yes, although it is subject to the numbers involved.

Q: Do you offer customised motors?
A: Yes, although sharing a common defence-standard heritage, all of our special DC motors are custom built. As such, there is an almost unlimited range of custom options, including shock ratings, IP ratings, magnetic and N&V performance, balancing planes, special shafts, flanges, wiring, connectors and accessories such as gearboxes and brakes. We would be pleased to quote for your specific requirement.

Q: What are your lead times?
A: The nature of these products is such that they are only manufactured against orders. The lead times are generally in the order of months, including approval of engineering drawings, procurement of long lead-time items such as castings, precision machining and assembly times, and comprehensive in-house testing.

Stepper Motor Drives FAQs

Q: How can I work out which stepper motor drive I need?
A: If you are new to these products we suggest that you start by reading our technical guides to stepper motors and stepper motor drives. These may be downloaded through the Technical section of this website. With this overview you will then need to review the motor and drive product ranges, e.g., unipolar or bipolar drive mode, drive voltage and current, size and style of drive etc.

Q: Are your products suitable for worldwide use?
A: In general, yes, as they are DC powered and designed to International Standards.

Q: Are the products compliant with EU safety standards and directives?
A: Yes, we apply all relevant European Directives to our designs, and where appropriate, carry out EMC testing in independent laboratories.

Q: Are the products compliant with the RoHS Directive?
A: Our materials and manufacturing processes were converted to RoHS-compliance several years ago. All of our current products are fully RoHS-compliant.

Q: Do you accept credit card payment for goods?

Adaptable design service

Adaptable design service
Astrosyn takes pride in a truly adaptable design service to provide cost-effective motor customisation.

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