Terms And Conditions Of Use
| Company Information, Terms and Conditions |
Astrosyn terms and conditions of website usage
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Astrosyn International Technology Ltd’s relationship with you in relation to this website.
The term Astrosyn International Technology Ltd or “us” or “we” refers to the owner of the website whose registered office is at Montague Place, Quayside, Chatham Maritime, Kent ME4 4QU, England. Our company is registered in England as No. 1188550. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Astrosyn International Technology Ltd’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Astrosyn International Technology Ltd’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Our Contact Details
Telephone: +44 (0)1634 815175 during office hours from 08:00–16:30 Monday-Thursday; 08:00-14:30 Friday
Fax: +44 (0)1634 826552
Mail: Astrosyn International Technology Ltd, The Old Courthouse, New Rd Ave, Chatham,
Kent ME4 6BE, England
Email: sales@astrosyn.com
Buying Online
You will notice that only a small selection of our extensive range of products is offered for sale online. This is due to the specialised nature of many of our advanced products which are custom built for specific applications. For those standard products that are available online, the purchasing process is very quick and simple.
View the product ranges and select the relevant model. Once you find an item to purchase you can select the quantity and place them into your shopping basket by clicking the 'Add to Basket' button. The website will then return automatically to the page that you were browsing. You can continue browsing our site and add more items to your basket, viewing the contents at any time by clicking on the 'View Basket' link. The shopping basket page will show you the items you have selected and allow you to remove items, adjust quantities, continue shopping, or go to the 'Checkout'. If you are happy with your selections and want to go to the checkout you can click on the 'Checkout Now' button on the shopping basket or the 'Checkout' link at the top of the page. You will be asked for the details that we need to be able to process and ship the order. You will be given an opportunity to print a summary of your order and you will receive an email confirming your order. You are able to cancel the order at any time during the process and we offer a 14-day return policy for your peace of mind (see below for full details).
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Freight and Handling Charges
| Freight and Handling Charges |
| United Kingdom (Mainland) (Next Working Day) | Free |
| Isle of Wight, Northern Ireland, Scottish Islands (1 or 2 Working Days) | £14.95 |
| Channel Islands, Isle of Man (1 or 2 Working Days) | £22.95 |
| Republic of Ireland (2 Working Days) | £26.95 |
| Belgium, France, Germany, Luxembourg, Netherlands (2 Working Days) | £9.95 |
| Austria, Czech Republic, Denmark, Estonia, Finland, Hungary, Italy, Monaco, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden (3 to 5 Working Days) | £12.95 |
| Norway, Switzerland (3 to 5 Working Days) | £41.50 |
| Any Other Destination | Request |
Delivery and Taxes
All prices shown include UK mainland carriage charges, but exclude VAT or any other taxes that may be applicable in your country. Carriage charges for many countries and areas outside of the UK mainland are shown in the table above. For all other international destinations, please contact us. VAT at the UK rate ruling at the point of order placement will be added to the amount charged at checkout.
We aim to ship your order within 1 to 3 working days using the parcel delivery services shown above. If you wish you can leave special delivery instructions when you go through the checkout process. If you do not leave any special instructions and you are out when the courier arrives they will leave a card for you to contact them. Some small orders may be shipped using Royal Mail.
Our target of 1-3 day dispatch reflects our normal stocking levels. This is subject to stock availability and there may be occasions where demand on certain products outstrips supply. If we expect to be unable to deliver within 14 days we will advise you within the first 7 days of placing your order, with the option to cancel your order, or select an alternative product.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to delivery and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.
Back Orders
If a part of your order is out of stock and likely to hold up delivery then we will normally dispatch the bulk of the order and back order the outstanding item, this will then be sent separately as soon as it is available.
Payment and Credit Card Security
Payment Options:
1. Secure online payment by credit or debit card through NETBANX
2. Secure online payment by credit or debit card through PayPal
3. By cheque in British Pounds drawn on a UK bank. Please note we cannot accept cheques in any other currency or drawn on a non-UK bank. When paying by cheque, orders will be shipped when funds are cleared. Send a cheque made payable to:-
Astrosyn International Technology Ltd, The Old Courthouse, New Rd Ave, Chatham, Kent ME4 6BE, England. Please remember to write your order number on the back.
Returns/Refund Policy
Goods ordered in error, surplus to requirements, or unsuitable may be returned to us within 14 days of receipt on condition that they have not been used or fitted and they are undamaged in the original packaging. You will only be refunded your delivery cost if the return is as a result of our error (e.g. a faulty product, or incorrect shipment). If we agree to provide you with a refund, we will credit your credit/debit card account within 30 days of receipt of the returned product. Goods ordered in error, surplus to requirements or unsuitable will be subject to a 15% handling charge.
You may cancel your order at any time prior to the order being dispatched. Please contact us to check whether the goods have already been shipped.
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.
Astrosyn Copyright Notice
This website and its content is copyright of Astrosyn International Technology Ltd - © Astrosyn International Technology Ltd., 2010. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• you may print or download extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge this website as the source of the material
• you may copy the content to individual third parties for their personal use, but only if you acknowledge this website as the source of the material
You may not, except with our express written permission, distribute, transmit, store, or commercially exploit the content in any other website or other form of electronic retrieval system.
